1. Introduction & Scope of Services

1.1 These Terms of Service (“Terms”) govern the relationship between you (the “Client”) and FJ CleanConnect (“we”, “us”, “our”).

1.2 We provide professional cleaning services (domestic, commercial & hospitality) using eco-friendly cleaning solutions, in accordance with the agreed quote.

1.3 The service booking is confirmed once you accept our quote and we issue confirmation. At that point a contract is formed.

2. Service Booking & Fees

2.1 The fees for our services will be as set out in the agreed quote and include VAT (if applicable).

2.2 The Client shall provide access to the premises, adequate power/water (if required), and any information needed for us to carry out the service safely.

2.3 If, during the service, it becomes apparent that the scope is materially different (for example: more damage, more area than quoted), we reserve the right to issue a revised quote and obtain your approval before proceeding.\

3. Client Obligations & Access

3.1 The Client shall ensure that the premises are in a safe state for us to perform the service, including but not limited to removing major hazards and letting us know if there are special risks (e.g., chemical sensitivities, fragile surfaces).

3.2 If the cleaner(s) cannot access the premises at the agreed time (e.g., no key, locked door, alarm not disabled) and we wait beyond [X] minutes, we may treat this as a cancellation (see clause 6).

4. Performance & Quality

4.1 We will perform the service with reasonable care and skill in accordance with professional cleaning standards and using eco-friendly materials, as specified.

4.2 We aim to complete the job within the estimated timeframe provided in your booking. However, time estimates are not guarantees.

4.3 If you are dissatisfied with the work, you should notify us within 24 hours so that we can investigate and (if applicable) offer a rectification.

5. Liability & Limitations

5.1 We carry liability insurance for our cleaning services, details of which can be provided on request.

5.2 Our liability for loss or damage caused by our negligence is limited to the fee paid for the service in question.

5.3 We are not liable for indirect or consequential loss (for example: business interruption, loss of use) except where required by law.

6. Cancellation & Rescheduling Policy

6.1 Cancellation by Client:
 

• For one-off jobs: You may cancel free of charge up to 48 hours before the scheduled start time by notifying us in writing (email or customer portal). If you cancel after the 48-hour window, a cancellation fee of [25 % / 50 % / full amount] of the service fee will apply (depending on how late the cancellation is).
   

• For recurring (e.g., weekly/bi-weekly) services: You may cancel at any time by providing at least 7 days’ notice before the next scheduled service date. If you provide less notice, a cancellation fee equivalent to one full service may apply.
  
  6.2 Rescheduling by Client: We will endeavor to accommodate changes in schedule. If you request a rescheduling more than 24 hours before the service, there’s no fee. Requests within 24 hours may incur a fee up to the full service amount.
  
  6.3 Cancellation by Us: We reserve the right to cancel or reschedule the service in cases of unforeseen events (e.g., extreme weather, staff illness, major hazard at premises). Where we cancel, we will inform you at the earliest opportunity and arrange a new date or refund any prepaid amount for services not provided.
  
  6.4 Non-appearance / Access Denied: If we attend and cannot carry out the service due to your failure to provide access or safe environment, the full service fee may apply.
  6.5 Refunds / Credits: If you have paid in advance and we cancel (or you cancel within the free cancellation window), we will refund or credit any unused portion within [14 days].
   

7. Payment & Billing

7.1 Payment is due upon completion of the service (or as otherwise agreed in the quote). We may require payment in advance for large or bespoke jobs.

7.2 We reserve the right to charge interest on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7.3 If you dispute any portion of a bill, you must notify us in writing within 7 days of invoicing. You must still pay any undisputed portion by the due date.

8. Changes to Terms

We may revise these Terms from time to time. Any new version will be posted on our website and will apply to bookings made after the date of posting.

9. Governing Law & Jurisdiction

These Terms are governed by English law. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Conclusion & What This Means for You (and your clients)

By adopting a clear, fair set of terms and a transparent cancellation policy you:
 

• build trust with your clients (they see you’re professional)
   

• protect your time and resources (you’re not left short-changed when a booking cancels at the last minute)

• create predictability in your scheduling and cash-flow (important in service-business world)
   

• stay aligned with what larger players (like Fantastic Services) do in the UK market so you appear credible, not fly-by-night.
   

• maintain flexibility (you still allow clients to cancel/reschedule within reasonable windows) which shows good customer care.